How to Ship

Make sure you include the packing slip, which can be found here. Really, we do need you to print out the packing slip and answer the questions.  Be sure and tell us anything we need to know, or you want done to your Hybrid.  Even though we may have had a long phone conversation, or many emails, that doesn’t mean that I can remember the particular unit when we pull it out of the box.

Kenwood Hybrids are heavy, and although they are very ruggedly built, there’s nothing made that UPS/FedEx can’t destroy, or at least severely damage. Even though you buy insurance, they will not pay a claim unless their packing guidelines are followed. Since most hams do not have access to a well equipped shipping department, how does one ship a Hybrid so that it has the best chance of arriving here at Hybrid Restore in good condition? 

The easiest way is to order a pair of shipping boxes, an inner and outer, sized correctly for your Kenwood Hybrid.  You simply provide the packing material. They are available on the Parts Page here. The outer box is triple layer cardboard, 275 lb rated, whatever that means, and  UPS has certified these boxes for 80lb.   You wrap the unit in a couple layers of bubble wrap, with some extra bubble wrap or a piece of foam for the front panel, and put it in the smaller box.  Then with a suitable packing material, put that box in the bigger, heavy duty, outer box. The boxes are sized for 2″ all around with 3″ front and rear in order to provide even more protection for the front and rear panel.  Solid foam is the best.

If you want to do it yourself, here’s a workable method to do the all important inner box.

  1. Wrap the unit in at least two layers of bubble wrap. Extra layer on front and rear panel.
  2. Open the top to a larger box. You can get boxes at Uhaul stores, or most home improvement centers. If you can find a box exactly the right size, use it and skip the next two steps.
  3. Lay the opened box out on a table and place the bubble wrapped Kenwood inside in the middle of the box.
  4. Fold the cardboard tightly around the unit, making a box out of the bigger box that exactly fits your bubblewrapped Hybrid. Use box cutters to trim the excess cardboard, and corners, and tape it together using packing tape.
  5. Now, pack this box in an even larger box that has at least 2” of packing material all around the inner box. Best choice for packing material is foam board, which you can cut from sheet bought at home improvement centers. You may also use various other types of foam (the foam mattress type), wadded up newspapers, or most anything that is light and firm, and will absorb shock and return to its original shape. Least desirable is foam peanuts, which tend to move around and get compressed, giving less and less protection as your Hybrid makes its way to us. Peanuts are acceptable to the shippers, but if you use them, make sure to densely pack the peanuts, and make sure the inner box is suspended with at least 2” all the way around.
  6. Insure your unit. I say this with trepidation, as we have spent over 6 mos. getting reimbursed on a smashed unit that met all the shippers guidelines, and they admitted it was their fault. They had to have dropped it off a truck., but like all insurance companies, they do not want to pay.

Again, make sure you include the packing slip, which you can print here. Answer the questions as best you can and tell us anything out of the ordinary about your Hybrid. Even though we may have emailed several times, or talked on the phone, that doesn’t mean I will remember all of it when I see your unit (they do look alike HI HI) We attach the packing slip to your chassis while we work on it, so be sure to tell us anything you want us to know, or to do, on the packing slip.  I know, we said this twice.  It’s confusing when we don’t get the packing slip.


Remember, you must contact us first to get in the queue for service, and be given the go-ahead to ship. Read about the queue here.

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